Florida, USA Warehouse,

We’re open Monday – Sunday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer a transparent shipping policy with rates calculated based on your location and the weight of your order. Standard shipping is available at a flat rate for most regions, while express options are provided at checkout for those who require faster delivery. Orders over a certain threshold may qualify for free shipping—please check your cart during checkout for current promotions.

Which payment methods are accepted in the Online Shop?

To ensure a convenient shopping experience, we accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express). For added privacy and speed, we also support cryptocurrency payments (Bitcoin and others). All transactions are encrypted to provide the highest level of security.

How long will delivery take?

Delivery times vary depending on your destination. Typically, domestic orders are processed within 24–48 hours and arrive within 2 to 5 business days. International shipments may take 7 to 14 business days, depending on customs processing and local postal services. You will receive a tracking number via email as soon as your order is dispatched. This is why most athletes choose privacy from the get go.

How secure is shopping in the Online Shop? Is my data protected?

Your security is our top priority. Our website utilizes SSL (Secure Socket Layer) encryption to ensure that all data passed between our web server and your browser remains private and integral. We do not store sensitive payment information on our servers, and we strictly adhere to international data protection regulations to keep your personal details safe.

What exactly happens after ordering?

Once your order is placed, you will receive an automated confirmation email detailing your purchase. Our warehouse team then verifies the stock and prepares your package for shipment. Once the courier picks up your order, we will send a second email containing your tracking information so you can monitor its progress in real-time.

Do I receive an invoice for my order?

Yes. A digital invoice is automatically generated and sent to your registered email address immediately after your purchase is confirmed. You can also access and download your full order history and invoices at any time by logging into your Account Dashboard on our website.

Send us an email